TERMS AND CONDITIONS
September 5th, 2022
- CryptoPolitics online service is made available by CYP SAS, a company with a capital of 1,618.00 euros, in the process of registration at the Libourne commercial court, domiciled at 12 chemin de la Passerelle 33420 Grézillac France;
- Director of publication: Mr. Christophe CAMBORDE;
- Hosting: Scaleway and Amazon Web Services;
- Contact : [email protected]
Article 1 – Definitions
1.1.1 For the purposes of these T&Cs, the following terms shall have the following meanings:
- Buyer Refers to the User acquiring a Collectible on Cryptopolitics’s Marketplace.
- Collectible Refers to the digital cards featuring a CryptoPolitics character available within the Service as well as their accessories and the underlying tokens that can be used on a blockchain.
- Cryptopolitics: service of issuance and exchange of collectible digital cards on a blockchain.
- Cryptocurrency Refers to any digital asset designed to work as a medium of exchange on blockchain and accepted in payment throughout the Services.
- Currency Refers to any currency being legal tender (EUR, USD, GBP).
- Marketplace Refers to the service offered by CryptoPolitics that allows Users to exchange or sell Collectibles amongst them.
- NFT Refers to the non-fungible token, which represents the Collectible digital card (also known as crypto-good or crypto-collectible). This token ensures the scarcity of the Collectible and the transparency of the Services.
- Seller Refers to the User offering to sell his Collectible on CryptoPolitics’s Marketplace.
- Services Refers to every service accessible on the Website and provided by CryptoPolitics.
- Terms and Conditions or (T&Cs) Refers to this document. These Terms and Conditions constitute a legally binding agreement (hereinafter, the "T&Cs") between you and CryptoPolitics (as defined above) governing your access to and use of the Website and all associated Services.
- Third-Party Rights Refers to any third-party patent rights, image rights, copyrights, trade secrets, trademarks, know-how, or any other intellectual property rights recognized in any country or jurisdiction in the world, and, in particular, the rights that may be associated with the Collectibles.
- User Refers to any natural person or legal person using the services offered by the Service or visiting its website with a full legal capacity.
- CYP Refers to CYP SAS, a French company (société par actions simplifiée) with a capital of 1,618.00 euros, in the process of registration at the Libourne commercial court, domiciled at 12 chemin de la Passerelle 33420 Grézillac France. It operates CryptoPolitics online service.
- Website Refers to the website www.cryptopolitics.com including any subdomains thereof, and any other websites through which CYP makes its services available.
Article 2 – Scope
You are expected to read these T&Cs carefully and accept them entirely.
2.1.1 CryptoPolitics is an online website that enables Users to acquire, collect, exchange and play collectibles digital cards featuring CryptoPolitics characters designated, for the purposes hereof, as the Collectibles and materialized on NFTs. The service is available on the website https://www.cryptopolitics.com.
2.1.2 For more information, Users are invited to consult our Gitbook (https://gitbook.cryptopolitics.com), where information relating to the Services and answers to questions asked by Users are available.
2.1.3 These T&Cs apply, without restriction or reservation, to any use of the Services offered by CYP on the Website to all. When the User chooses to create an account on the Website, he/she fully and unconditionally accepts these T&Cs.
2.1.4 The User acknowledges that he/she has the capacity to contract and to use the Services in his/her country and declares that he/she has read and accepted the T&Cs by ticking the box provided for this purpose. The account creation by the User constitutes acceptance without restriction or reservation of these T&Cs.
2.1.5 Unless proven otherwise, and as an evidence agreement, the data recorded in the Votealb computer system constitutes proof of all transactions concluded within the Services by the User.
2.1.6 These T&Cs are accessible at any time on the Website and will prevail over any other version or any other contradictory document.
2.1.7 The Website may contain links or content from Third-Party Services. Such Third-Party Services may be subject to different terms and conditions and privacy practices. CYP is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by CryptoPolitics of such Third-Party Services.
Article 3 – Account
Article 3.1 – Creation and access
3.1.1 Any User can create an account on the Website by:
- providing his/her username, and e-mail address;
- choosing a (strong) password;
- accepting the T&Cs and the Game Rules (https://gitbook.cryptopolitics.com) and any additional contractual documents governing the use of the Services.
3.1.2 CYP shall not be held liable for the loss or theft of a password by the User, or by the resulting account impersonation. It is the User's responsibility to take all measures to secure access to the login and password of their account. Users are strongly encouraged to set up two-factor authentication. The User is responsible for the actions of any person using his account, including without his/her prior consent. He/she agrees to report any fraudulent use of his/her account, login, or password to CYP as quickly as possible.
3.1.3 The Service provides each account with a unique and personal wallet to ensure the conservation and the use of Collectibles and Cryptocurrencies in order to facilitate the use of the Services (the “Wallet”).
3.1.4 Users are free to use the Wallet to execute transactions in connection with the use of the Services. He/She may credit or debit the Wallet from an external wallet with his/her own Cryptocurrency and Collectibles at any time. Information on how to deposit and withdraw Collectibles or Cryptocurrencies to and from the Wallet from and to an external wallet is provided on Gitbook (https://gitbook.cryptopolitics.com).
Article 3.2 – Deletion
3.2.1 The User may, at any time, request the deletion of his/her account under the conditions set out by the Website.
3.2.2 The deletion of an account may result in the irreversible deletion of all User data associated with the account, as well as the associated Wallet and, thus, Collectibles and Cryptocurrencies stored. Thus, deletion of the account, regardless of the cause, may result in the permanent loss of Collectibles and Cryptocurrencies. Users are required to save their Collectibles and Cryptocurrencies stored on the Wallet on an external wallet before any deletion procedure.
Article 3.3 – Suspension
3.3.1 Without excluding other coercive measures, CYP reserves the right to temporarily or permanently suspend a User account in case of breach of these T&Cs by the User, unfair, fraudulent, criminal, or harmful behavior, and in particular but not exclusively, in the following cases:
- the User does not comply with all or part of these T&Cs;
- the User uses a computer program via his/her CYP account for issuing automated commands (known as “bot”) that disrupts the proper functioning of the Services:
- a player uses postman to automate clashes
- a player uses an anti-capcha bot to automate clashes
- a player uses any type of bot to automate a process that would make the game unbalanced
- the User carries out suspicious transactions, in particular by repeatedly buying or selling his/her Collectibles at prices that are clearly out of line with the market;
- the User is suspected of fraud;
- the User's login and password have been transmitted to third parties;
- the User uses several distinct accounts.
In case of use of an automated program, the consequences will be as follows:
- The team will be able to flag all the cards/NFTs used during the session that are considered as abnormal by the system. This "cheater" flag will appear on the card itself if it is sold on the CYP market place
- On the cards/NFTs sold on the market place, a fee equivalent to 90% of the price of the card will be deducted and sent to the Treasury, which will then be used to fund the various player rewards (clashes/quotes/etc)
- the identified user will not have access to the rewards of the season concerned
3.3.2 In case of suspension, the User is notified of the measure by e-mail to the e-mail address associated with the account or by instant messaging (Telegram or Discord), indicating (i) the reason for the suspension, (ii) its scope, (iii) its permanent or temporary nature, and, in the latter case, (iv) its duration.
3.3.3 In case of permanent suspension, the User has a period of thirty (30) days to proceed with withdrawals from his Wallet to an external wallet, at the end of which the account may be deleted under the conditions set out in clause 3.2. of the T&Cs.
3.3.4 CYP has the right to ask the User to provide explanations about the account activity considered suspicious. The User has the right to provide CYP with any useful information concerning the account activity considered as suspicious. In case of dispute concerning a suspension measure, the User is invited to contact, before any other action, the support team ([email protected]).
Article 3.4 – Referral program
3.4.1 CryptoPolitics offers its Users the possibility to participate in the referral program governed by this clause (the “Referral Program"). The Referral Program offers Users (the “Referrer”) the opportunity to earn rewards by inviting others (the “Referee”) to use the Services.
3.4.2 Participation in the Referral Program is subject to the following conditions:
- the Referrer has a legitimate account on the Website;
- the Referrer complies with these T&Cs and expressly accepts the terms of the Referral Program;
- the Referrer has generated a referral link from the Website (https://cryptopolitics.com/invite) (the "Referral Link").
3.4.3 To be considered valid (the "Qualified Referral"), the referral must meet the following conditions: i) the Referee has created an account by accessing the Website through the Referrer's Referral Link and has accepted all of these T&Cs without reserve; ii) the Referral Link used by the Referee has never been promoted, directly or indirectly, through or with the help of paid advertising; iii) the Referee is a new user, which implies that (i) he has never created an account before and (ii) he is not in the process of creating an account; iv) the Referee has purchased five (5) Collectibles on the primary market; it is specified that purchases made on the Marketplace are not taken into account.
3.4.4 In the case of a Qualified Referral, both the Referrer and the Referee will receive one (1) limited Collectible as a reward (the “Referral Reward”). The Collectible awarded as a Referral Reward is selected on a completely random basis. For the avoidance of doubt, referrals that do not qualify as Qualified Referrals are not eligible for any reward.
3.4.5 Except for delays due to technical reasons, Referral Rewards are paid out within fourteen (14) days of the date on which the Referee purchased its fifth Collectible on the primary market.
3.4.6 In case of fraud or attempted fraud (especially in case of multiple accounts) or violation of these T&Cs, CYP reserves the right to suspend the account and ban the user from the Referral Program of the concerned Users under the conditions provided for in these T&Cs, without prejudice to any legal action that may be taken by CryptoPolitics against the concerned User.
3.4.7 The conditions and benefits set out in this Article may, at any time and without prior notice, be unilaterally amended or deleted by CYP through amendments to this Article.
Article 4 – Services
CryptoPolitics allows you to collect CryptoPolitics character cards and their accessories, after finding them through extensive scouting, and before you can play them in fantasy political tournaments, quests, and clashes.
Article 4.1 – Collectible features and characteristics
Collectibles are issued by CryptoPolitics based on a level of scarcity specified on each item. For instance, a Collectible may belong to one of the following categories: “discovery”, common, rare, epic, or legendary, regarding the total number of items offered. The scarcity of a Collectible is guaranteed by the underlying NFT, which can be monitored directly on a blockchain.
Collectibles may be subject to changes decided by CryptoPolitics (visual or feature or ability to participate in the game) based on real-life events, which does not impact the uniqueness of the related NFT. CryptoPolitics may offer exchanges/swaps of collectibles to users in the event of withdrawal of the game of a character.
Article 4.2 – Issuance of Collectible
4.2.1 CYP offers the sale of Collectible packs, called “CyP chest” on the CryptoPolitics platform. The Collectibles included in the pack are not specified before the sale.
4.2.2 In the event of a service interruption (technical problem), which makes it impossible to access an auction within 4 hours of its end, CryptoPolitics reserves the right to extend the auction period or to cancel the auction in order to restart it later.
4.2.3 The non-professional User has a right of withdrawal that can be exercised within fourteen (14) days after the conclusion of the contract pursuant to the provisions of Article L. 221-18 of the French Consumer Code. However, given the digital nature of the Collectibles and the immediate delivery of the Collectibles after purchase, the withdrawal period provided for in Articles L. 221-18 et seq. of the French Consumer Code and article 9 of the European directive related to Consumer Right Protection shall not apply.
4.2.4 BY PURCHASING A COLLECTIBLE ON THE WEBSITE, THE USER EXPRESSLY WAIVES HIS/HER RIGHT OF WITHDRAWAL.
Article 4.3 – Transfer and exchange
4.3.1 User has the possibility to withdraw his/her Collectibles from his/her account, as well as to sell his/her Collectibles on the Marketplace or through a Third-Party Service, such as a third-party marketplace.
4.3.2 CYP is not liable for any damage that may occur during the transfer, withdrawal, or exchange of Collectibles outside the Website.
Article 4.4 – Support
4.4.1 Support is available on the Website.
4.4.2 CryptoPolitics undertakes to respond as quickly as possible, depending on the number of requests in process.
Article 5 – Marketplace
The Marketplace of CryptoPolitics is the place where you can buy Collectibles as well as $CYP, the in-game currency. This marketplace is operated by CYP’s third-party partner INBLOCKS SAS.
5.1.1 CYP provides a Marketplace that allows Users to exchange amongst them Collectibles against $CYP.
Any transaction carried out on the marketplace is subject to a 4.5% commission levied by CYP from the seller.
Example: for a card sold for CYP$100, the seller receives CYP$95.5.
5.1.2 This article shall apply only to the relations between Buyer and Seller in the context of the exchange of a Collectible on the Website.
5.1.3 THE USE OF THE MARKETPLACE IS SUBJECT TO THE UNCONDITIONAL ACCEPTANCE AND RESPECT OF THESE T&CS AND SPECIFICALLY OF THE FOLLOWING ARTICLES.
Article 5.2 – Sale
5.2.1 Users holding Collectibles have the ability to sell them throughout the Marketplace in accordance with the procedures set out on Gitbook (https://gitbook.cryptopolitics.com). In this case, the Seller is free to set the fixed selling price offered (the « Offer »).
5.2.2 CYP does not intervene in any way in the choice of the Collectibles offered for sale on the Marketplace nor in the determination of the selling prices fixed by the Sellers. More generally, CYP does not intervene in any way in the sale between Buyer and Seller within the Marketplace. Consequently, CYP never acts as a counterpart to this sale.
5.2.3 More specifically, CYP does not intervene in any way in the choice of the Collectibles offered for sale on the Marketplace nor in the determination of the selling prices fixed by the Sellers. The Users understand and accept that CYP does not control the reality, the relevance, and the fairness of the prices, whether they are excessive or derisory, as proposed by the Sellers. The Buyer is the only one responsible for the appreciation of the price of the Collectibles proposed through the Marketplace.
Article 5.3 – Listing and delisting of Offers
5.3.1 Any user can list a Collectible Offer on the Marketplace. The Collectibles listed on the Marketplace are chosen solely by the Sellers offering them for sale.
5.3.2 CYP reserves the right to remove from the Marketplace the Offers of a Seller, especially, but not exclusively, if the Seller:
- does not respect the applicable regulations;
- does not respect the T&Cs;
- is subject to a temporary or permanent suspension of his account;
- makes fraudulent use of the Services.
Article 5.4 – Ranking of offers
5.4.1 The Collectibles listed on the Marketplace are ranked, by default, by date of sale, from the most recent to the oldest.
5.4.2 The Buyer can also, if he/she wishes, refine his/her search by sorting the results on the basis of the following other criteria :
- Offers from the least recent to the most recent ("Most recent");
- Offers from the most expensive to the cheapest ("Decreasing price");
- Offers from the cheapest to the most expensive ("Increasing price");
5.4.3 The Collectibles are then ranked in the search results according to the selected listing criteria.
Article 5.5 – Tax and social security obligations
5.5.1 CYP draws the attention of the Users that the sale of Collectible is likely, according to the applicable tax legislation, to constitute taxable income, in particular when the sale price of the Collectible is higher than its purchase price. Users are strongly advised to contact the competent tax and social security authorities to ensure that they meet their tax and, where applicable, social security obligations.
5.5.2 It is the Users' sole responsibility to declare the income from the Sales of their Collectible to the competent tax administration and social security administration.
5.5.3 Users residing in France for tax purposes can fulfill their tax obligations via the French tax authority's website, www.impots.gouv.fr, and obtain information on the tax regimes that may apply and the tax declaration procedures on the page accessible via the following link: https://www.impots.gouv.fr/portail/node/10841
5.5.4 Users residing in France for tax purposes may, where applicable, fulfill their social security obligations via the social security website, www.urssaf.fr, and obtain information on the social security schemes that may apply and the reporting procedures: https://www.urssaf.fr/portail/home/espaces-dedies/activites-relevant-de-leconomie.html
5.5.5 CYP makes available to each Seller their transactions history through the Marketplace.
Article 5.6 – Disputes on the Marketplace
5.6.1 As part of its Marketplace, CYP acts as a mere intermediary between Sellers and Buyers. As such, CYP shall not be held liable for damages caused by a sale, due to the price or an act done by one of the parties.
5.6.2 In addition, the services provided through the Marketplace take place only between the Buyer and the Seller. CYP’s responsibility cannot be incurred in respect of such services from which CYP is unconcerned.
5.6.3 Therefore, any potential claim must be addressed by the Buyer to the Seller. The Seller is solely responsible for the claims processing. Nevertheless, CYP reserves the right to take part in the arbitration, at its discretion, if the Seller does not provide a response to a request or a settlement to a dispute.
Article 6 – Liability of the Users
6.1.1 The User guarantees CYP against any breach, exceeding the foreseeable risk, that could result from the use of the Services.
6.1.2 The User undertakes to use the Services only in accordance with the T&Cs. It is not authorized to reconstruct the Services, decompile, disassemble or circumvent the technical restrictions it contains, except to the extent that such operations would be permitted by applicable laws.
6.1.3 The User guarantees CYP against fraudulent, unfair, or bad faith use of the service, in particular, if this interferes with the use of the service by other Users.
Article 7 – Liability of Cryptopolitics
Article 7.1 – Disclaimer
7.1.1 Users expressly understand and agree that access to and use of the Services is at the User's own risk and that the Services are provided on an "as is" and "as available" basis without warranty of any kind, either express or implied, except as otherwise provided by law.
7.1.2 To the fullest extent permitted by law, CYP does not represent or warrant that: (i) access to or use of the Services will be uninterrupted, timely, secure, or error-free; (ii) usage data provided by the Services or on the Website will always be accurate; (iii) the Services are free of malwares or other harmful components.
7.1.3 Users accept the security risks inherent in the provision of information, online trading on the internet, and experimental technologies such as blockchains and non-fungible tokens, and agree that CryptoPolitics shall not be liable for any breach of security unless caused by gross negligence on the part of CYP.
7.1.4 Some jurisdictions do not allow the exclusion of implied warranties in consumer contracts, so some or all of the above exclusions may not apply to all Users.
Article 7.2 – Services content
7.2.1 As a hosting provider, CYP is subject to a limited liability regime as provided by the EU Directive of 8 June 2000 (2000/31/EC) on E-commerce.
7.2.2. Therefore, CYP cannot be held liable for the content released by the Users as well as the contents exchanged between them and gives no guarantee, express or implicit, in this respect. CYP is a third party to Users’ relationships and thereby excludes any liability in this regard.
Article 7.3 – Liability
7.3.1 CYP undertakes to implement all the necessary means to ensure the best delivery of the Services provided. However, CYP can only be bound by an obligation of best endeavor.
7.3.2 In the event of failure of CYP, it shall be liable only for direct and reasonably foreseeable damage, unless otherwise provided by law or regulation. Indirect damages that may result from failure or use of the Service are expressly excluded.
7.3.3 In any event, CYP may not, unless otherwise provided by law or regulation, be held liable beyond the amounts invoiced to the User during the last twelve months.
7.3.4 In particular, unless otherwise provided by law or regulation, CYP shall not be held liable for:
- breakdowns or malfunctions of the Services lasting less than 24 hours or that are not the responsibility of CYP;
- data, Collectibles or Cryptocurrencies losses of Users not being imputable to CYP, in particular, but not exclusively, in the event of hacking of the User's account due to negligence in the conservation of his connection details.;
- unusual or illegal use of the services offered, by a third party or by a User;
- direct or indirect damage resulting from the use of the Services offered;
- a malfunction or cyberattack;
- the harmful consequences of an account suspension carried out under the conditions set out in Article 3.3 of these T&Cs;
- an adverse event during the auction, both in the course of the process and at the stage of establishing the floor price and the final price ;
- any case of force majeure, within the meaning of Article 1218 of the French civil code, including a failure of the blockchain protocol used to run the Services.
Article 8 – Termination
8.1.1 The User may terminate these T&Cs at any time by requesting the deletion of his/her account pursuant to Article 3.2 of these T&Cs.
8.1.2 CYP may at any time, for any reason and in its sole discretion, terminate these T&Cs and suspend the Services without notice. Users agree, to the fullest extent permitted by law, that any suspension or termination of access to the Services may be without notice, and that CryptoPolitics shall not be liable for the consequences of any such suspension or termination.
8.1.3 In case of termination of these T&Cs or suspension of a User's account, CYP will provide Users with the opportunity to withdraw their Collectibles and Cryptocurrencies, unless the termination or suspension of the account was decided due to a violation of these T&Cs by the User or due to any alleged fraudulent, abusive or illegal activity. In the latter case, the termination and/or suspension of the account will be without prejudice to any other legal action that CYP may take against the User.
Article 9 – Cryptopolitics’s content
9.1.1 All intellectual property rights on the Website content, excluding the Users’ generated content, are CYP’s property. They are provided free of charge within the exclusive framework of the use of the Services. Therefore, any use of these contents without the prior permission of CYP is unlawful.
9.1.2 CYP is the service’s database producer. Any unauthorized extraction or reproduction is prohibited.
9.1.3 The User is the definitive owner of the NFT that he purchases in accordance with these T&Cs, in a legitimate manner and in good faith.
9.1.4 Notwithstanding any contrary provisions in these T&Cs, the User has the right to freely dispose of the NFTs he/she owns (sale, loan, donation, transfer, etc.).
9.1.5 Except as otherwise expressly provided, use of the Services or purchase of a Collectible does not confer any ownership or other rights in the content, code, data, or other materials on the Website that may be accessed through it nor over the Services or over CYP's rights or Third-Party Rights that may be associated with the Services.
9.1.6 Subject to compliance with these T&Cs, the User is authorized, on a non-exclusive basis, to use, reproduce and display the Collectible Related Rights associated with the Collectibles represented by the NFTs that he/she legitimately owns, for personal and non-commercial purposes only.
9.1.7 Under no circumstances may the User, without CYP's prior written consent, do or attempt to do any of the following to the Collectibles, whether or not owned by the User: (i) use the Collectible and all Collectible Related Rights associated with Collectibles owned by him/her for commercial purposes, advertising or promotion of a third party product or service; (ii) market merchandise, physical or digital, that represents the purchased Collectible; (iii) alter the image associated with the Collectible; (iv) attempt to claim any additional intellectual property rights relating to the Collectible.
9.1.8 Furthermore, the User understands and agrees that additional restrictions on the use of Collectibles representing Third-Party Rights may be later imposed to ensure compliance with the license granted by the owner of the relevant rights. The User expressly agrees to comply with all such restrictions from the date of email notification of such restrictions by CryptoPolitics.
CYP is fully committed to respecting your privacy and the confidentiality of your data.
Article 10.1 – Personal data
10.1.1 Information that directly or indirectly identifies Users (hereinafter "Personal data") is processed by CryptoPolitics in connection with the User’s use of the Services, including by means of cookies.
Article 10.2 – Cookies
10.2.1 During the consultation of the Website, cookies may be registered on the User's electronic communications equipment to make the website use easier and to collect statistics relating to attendance and access.
10.2.2 Cookies are text files that the website records on the terminal in order to store various technical data to facilitate the Website's use and to collect statistical information about its Users.
10.2.3 Users are informed beforehand of the store on their terminal information. Users are free to accept or refuse the storage of cookies. Continuing to navigate the Website after having been informed means that the User accepts the data collection.
Article 11 – Hyperlink
The Service may contain hypertext links redirecting to third-party sites. The Service has no control over these sites and declines all responsibility for access, content, or use of these sites.
Article 12 – Amendment
We will be able, in your interest or its own, to add, modify or delete its services but also the rules of the game.
12.1.1 CYP may modify these T&Cs at any time. The applicable version of the T&Cs is the latest version published on the date of use of the Services. The version number and effective date of the T&Cs are indicated at the beginning of the document. CryptoPolitics will provide Users with notice of any material changes by email at least 15 days before the date they become effective. If Users do not agree with the revised T&Cs, they have the right to terminate the T&Cs immediately and cease using the Services, by sending an unambiguous email to that effect to [email protected] or by deleting their account under the terms of these T&Cs. For Users who have not terminated these T&Cs prior to the effective date of the revised T&Cs, the continuation of use of the Services shall constitute acceptance of the revised T&Cs.
12.1.2 CYP reserves the right to modify or stop the accessibility of all or part of the Services and/or the Website or applications at any time.
Article 13 – Non-waiver
13.1.1 Failure by CYP at any time to require the other party to perform any of its obligations under these T&Cs will not affect the right of CYP to request their execution thereafter.
13.1.2 The nullity of any clause of these T&Cs does not affect the validity and the obligation to respect the other clauses.
Article 14 – Jurisdiction and applicable law
14.1 – Applicable law
14.1.1 These T&Cs are governed by French law solely.
14.2 – Dispute and Mediation
14.2.1 In the event of a dispute arising between CYP and a User, the latter undertakes to inform the customer service department at the following address: [email protected] taking care to specify his contact details and to provide any information allowing to appreciate the origin and the implications of the dispute.
14.2.2 The User has the possibility to call an independent Ombudsman for free by sending a request to this effect, by email, to the address [email protected] or by mail to the Company's address. Upon receipt, CYP undertakes to organize a mediation as soon as possible.
14.2.3 The User can also contact the online dispute resolution service of the European Commission at the following address: ec.europa.eu/consumers/odr.
14.3 – Jurisdiction
In case of dispute, the Consumer may seize the competent jurisdiction with territorial jurisdiction under the law. In the event of no mandatory jurisdiction by the law, only the courts of the jurisdiction of the Court of Appeal of Libourne will be competent.